- MAKING CHANGES • Please read before emailing.
Transfer Your Registration to Someone Else (Day of Event Only)
New participant must bring their I.D. and a copy of the ORIGINAL PARTICIPANT'S CONFIRMATION EMAIL to the 'Post Registration' line at the registration tent. Arrive at least one hour prior to their desired wave time, $15 fee (cash only) to make this change. Please note, the transfer option is available the day of the event only.
Change Your Wave Time (Day of Event Only)
Please arrive one hour prior to the wave time you want to run in, and head to the 'Post Registration' line at the registration tent. The fee is $15 fee (cash only) to make this change. Please note, the wave time change option is available the day of the event only.
Switch Event Locations (strict deadlines apply)
You may change events up until registration closes for your current location. You will be able to switch to another event that is currently on sale only. Deferments for a future, unpublished event is not an option. No credits or refunds are offered for an event day no-show.
There is a $10 administrative fee to start the process. A promo code will then be emailed to you so that you can register for the new location. Please use the following link to get started: https://mudfactor.redpodium.com/change-location
Mud Factor adheres to a strict NO REFUNDS under any circumstances policy. All options for making changes to your registration are listed above.
Can't find your confirmation email?
Check the spam, junk, or promotions folders of your email program before emailing us to resend.
A Note about TEAM Names.
Creating a team name is just for fun and is simply a way for you to organize your friends, family, and co-workers to join you at the run using online social media, email, office flyers, etc. Team names have no actual bearing at registration, as each person will pick up their bib individually by their last name on event day. We ask that you limit requests for changes to team names, participant rosters, etc. when possible, as we get a large influx of change and roster update requests that technically are not necessary.
That stated, our event MC interacts and has a lot of fun with those that create teams on event day. We encourage team creation, making unique themed t-shirts, fun costumes, signs and more. This is your event. Make it Fun!