Seriously Fun, 5K Obstacle Run!
CONTACT US
Most questions can be answered in our FAQ page or with the following info, however if you still have questions you may email us by filling out the form below.
Making Changes: Transfers, Wave Time, Event Location & Deferments
Information and links to making online changes to your registration can be found on the FAQ page. Transfers (someone else taking your place at the run) and Wave Time changes can also be made the day of the event at the venue and the specifics for doing so are also found on the FAQ page.
Refunds
Mud Factor adheres to a strict NO REFUNDS under any circumstances policy. All options for making changes to your registration are listed above.
Can't find your confirmation email?
Check the spam, junk, or promotions folders of your email program by using it's search feature for Mud Factor or info@MudFactor.com.
Resend your confirmation by selecting your event and entering the email address you used for your registration purchase HERE
TEAM Names & Making Changes after registering
Creating a team name is just for fun and is simply a way for you to organize your friends, family, and co-workers to join you at the run using online social media, email, office flyers, etc. Team names have no actual bearing at bib pick-up (though you will see team names as an option in the drop down menu during online registration), as each person will pick up their bib individually by their last name on event day. This simply means if members of your group skip adding themselves to the the team name option, it's not that big of a deal. The most important information to convey to those registering separately but running with your group is your wave time choice so that you can all participate together.
We ask that you limit requests for changes to team names, participant rosters, etc. when possible, as we get a large influx of change and roster update requests that technically are not necessary.
That stated, our event MC interacts and has a lot of fun with those that create teams on event day. We encourage team creation, making unique themed t-shirts, fun costumes, signs and more. This is your event. Make it Fun!
If you need a 2025 confirmation email resent, get started HERE