Seriously Fun, 5K Obstacle Run!

- MAKING CHANGES - Please read before emailing.

 

Transfer Your Registration to Someone Else (Day of Event Only)

New participant must bring their I.D. and a copy of the ORIGINAL PARTICIPANT'S CONFIRMATION EMAIL to the 'Post Registration' line at the registration tent. Arrive at least one hour prior to their desired wave time, $15 fee (cash only) to make this change. Please note, the transfer option is available the day of the event only.

 

Change Your Wave Time (Day of Event Only)

Please arrive one hour prior to the wave time you want to run in, and head to the 'Post Registration' line at the registration tent. The fee is $15 fee (cash only) to make this change. Please note, the wave time change option is available the day of the event only.

 

Change Event Locations/Date (strict deadlines apply)

You can switch your event location/date up until registration closes for your current location.There is a $10 administrative fee (per participant) to make this change. A promo code will then be emailed to you so that you can register for the new location.

Please use the following link to make this change: https://mudfactor.redpodium.com/change-location

Please Note: Mud Factor cannot guarantee that we will return to any particular location next year or in future years.

 

Refunds

Mud Factor adheres to a strict NO REFUNDS under any circumstances policy.  All options for making changes to your registration are listed above.  

 

Can't find your confirmation email?  

Check the spam, junk, or promotions folders of your email program by using it's search feature for Mud Factor or info@MudFactor.com.

Resend your confirmation by selecting your event and entering the email address you used for your 2020 registration purchase HERE.

 

A Note about TEAM Names.  

Creating a team name is just for fun and is simply a way for you to organize your friends, family, and co-workers to join you at the run using online social media, email, office flyers, etc.  Team names have no actual bearing at registration, as each person will pick up their bib individually by their last name on event day.  We ask that you limit requests for changes to team names, participant rosters, etc. when possible, as we get a large influx of change and roster update requests that technically are not necessary.  

That stated, our event MC interacts and has a lot of fun with those that create teams on event day. We encourage team creation, making unique themed t-shirts, fun costumes, signs and more.  This is your event.  Make it Fun!  

 

COVID-19 UPDATE:

2020 events thru September have been rescheduled to a future date. Additional reschedule dates may become necessary, and we will let you know at least 30 days prior of any changes.

Please note as per our standard terms that any events affected by postponement will be rescheduled. Deferments and transfers are available for those that cannot make the new date, but refunds are not an option under any circumstances. With the current Covid-19 restrictions in place throughout the nation, our staff is limited. Please do not email us with refund requests.

Most questions can be answered in our FAQ page or with the following info, however if you still have questions you may email us by filling out the form below.

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