CONTACT US

Most questions can be answered in our FAQ page or with the following info, however if you still have questions you may email us by filling out the form below.

Making Changes: Transfers, Wave Time, Event Location & Deferments

Information and links to making online changes to your registration can be found on the FAQ page. Transfers (someone else taking your place at the run) and Wave Time changes can also be made the day of the event at the venue and the specifics for doing so are also found on the FAQ page.

Refunds

Mud Factor adheres to a strict NO REFUNDS under any circumstances policy.  All options for making changes to your registration are listed above.  

Can't find your confirmation email?  

Check the spam, junk, or promotions folders of your email program by using it's search feature for Mud Factor or info@MudFactor.com.

Resend your confirmation by selecting your event and entering the email address you used for your registration purchase HERE

A Note about TEAM Names

Creating a team name is just for fun and is simply a way for you to organize your friends, family, and co-workers to join you at the run using online social media, email, office flyers, etc.  Team names have no actual bearing at registration, as each person will pick up their bib individually by their last name on event day.  We ask that you limit requests for changes to team names, participant rosters, etc. when possible, as we get a large influx of change and roster update requests that technically are not necessary.  

That stated, our event MC interacts and has a lot of fun with those that create teams on event day. We encourage team creation, making unique themed t-shirts, fun costumes, signs and more.  This is your event.  Make it Fun!  

If you need a 2024 confirmation email resent, get started HERE